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Accessible Customer Service Plan

Clarington Honda is committed to excellence in serving all customers including people with disabilities.

  • Assistive Devices: We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. 
  • Communication: We will communicate with people with disabilities in ways that take into account their disability.
  • Service Animals: We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public. 
  • Support Person: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. 
  • Notice of Temporary Disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Clarington Honda will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

This notice will be placed at all main entrances to the building.

Training for Staff

Clarington Honda will provide training to all employees who deal with the public, or to other third parties on their behalf.  This training will be provided to all staff within three months of the start date of employment.  Training will include:

  • An overview of the Accessibility for Ontarians with disabilities Act, 2005, and the requirements of the customer service activities.
  • Clarington Honda's plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • What to do if a person with a disability is having difficulty in accessing Clarington Honda's goods and services.

Staff will also be training when chances are made to the plan.


Customers who wish to provide feedback on the way Clarington Honda provides goods and services to people with disabilities can do so by:

  • Sending an email to - please include "Accessibility Policy Feedback" on the subject line of the email.
  • You may also provide feedback in writing to Clarington Honda, 29 Spicer Square, Bowmanville, Ontario - L1C 5M2 - Attention Ivana Clayton 
  • Or Call us directly at 866-939-1126 x 203

Customers can expect to hear back within 30 days.  Any concerns noted will be addressed according to our organization's regular concerns management procedure.


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